One of the fundamental principles we lived by throughout the process of redesigning the ITV News website was that we needed to ground what were doing in the real needs of users. Cath explained our approach in an excellent post a few weeks ago.
All too often on content management projects a very significant group of users are taken for granted: those who will create and manage the content. On this project, we were detemined that we would really try to understand the editorial experience in depth, and provide tools that fit the journalists’ requirements.
We started with a fascinating and intense day in the ITN newsroom with Jason Mills and his team. We were allowed to attend the morning editorial conference and busy journalists tolerated our interruptions and stupid questions throughout the day. Finally, we were allowed to have a nose around in the studio and then watch the ITV Evening News transmission from the gallery.
Alastair Stewart in the ITV News Studio