Tag : start-up

3 posts

Customer development is *not* a substitute for creativity

Author: Cath Richardson

A while ago, Nicki was preparing a presentation for SheSays and she asked me for my take on where good ideas come from.

Tough one to answer given there is never going to be one right answer to this question (how boring would it be if there was?) but I replied:
 
Working with potential users introduces an element of chaos into the creative process. By bringing in this foreign element you set the scene for serendipitous discovery.
Lately this has been bothering me. Very few people seem to see customer development as an approach which can fuel creativity and good thinking. In fact, worryingly, some even view it as a replacement for these vital elements in the product development process.
 
I have a hypothesis that people who do this are focused on solutions not problems.
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When I grow up I’d like to be more like a start-up

Author: Tim Malbon

Justin’s ‘Agile versus Strategy‘ post has tapped an excellent debate.

One of the most interesting comments comes from R/GA’s William Charnock, who makes the point that traditional ad agencies got rid of ‘the makers’:

They outsourced production to directors, photographers, digital technology specialists etc and carved off media execution to separate media agencies. With no ability to prototype, experiment or execute in the real world, the only option for them was to focus on ‘conceptual thinking’ or ‘BDUF’.

Some forward thinking agencies seem to be addressing this, if only on a small scale, setting up labs for experimentation (a la Ogilvy, BBH, Media labs etc.); creating partnerships with content creators, VC’s and start-ups (who truly are the leaders in market agility and fast fail learning/prototyping).

As William and other commenters say, it’s the start-ups who are the true leaders in this space – not least in terms of overall value creation. Indeed, you could argue that the ‘start up culture’ of high-growth tech start-ups has become a defining (and disruptive) force in work cultures well beyond tech, marketing and media.

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Act like a start-up

Author: Tim Malbon

Social

Adweek published a great article this week by Benjamin Palmer of the Barbarian Group. It it, he challenges the ad industry to stop being scared, embarrassed and confused by “Web 2.0″ and to start exploiting crowd-sourced creativity from within as well as radically new ways of working together. He urges both advertising creative and television commissioning people to learn from the way ideas are generated and developed in a Web 2.0 world.

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