A dynamic new digital strategy for the V&A Museum yields its first fruits today with the release of version 1.0 of a redesigned and rebuilt web platform.
Right now, airlines, rail and other transport providers have an enormous opportunity to embark on more meaningful relationships with their customers through smarter use of data and better digital experiences. This requires a shift in their thinking from technology-led to an approach that is customer-centric and design-led. It means changing their priorities from short-term profit and conversion to fostering loyalty and long-term customer value.
The world’s largest retailer discovered one quick to lose $1 billion in revenue, simply ask consumers what they want and then give it to them. As the New York Times wrote in a recent feature of the $1 billion in lost revenue that it cost Walmart to honor customers request of less cluttered stores.
Read our new report – then come and tell us your thoughts
Innovation Labs are a hot topic in business at the moment – but what’s the best way to launch and run one? What are the biggest challenges to success, the best practices, and the key measurement metrics? We ask these questions because at present, nobody seems to have the same answer.
“It’s like having a song you don’t know the name of stuck in your head, you know how it goes but how do you find out what it’s called?”