2. Whitney Hess, a user experience designer in New York, is the author of this neat presentation on the design principles that lead to a good user experience on the web. Simple stuff that's useful to go through, even if you already know them.
3. Lou Rosenfeld from Rosenfeld Media in New York spoke at UX London recently, calling for the death of re-designed websites, and the need to reframe the problem and think of a site as a complex adaptive system.
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