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In Google Home we trust?

In a post-truth world where to ‘Confirm Humanity’ is to tick a check-box that says, ‘I am not a robot’, the machine interpretation of ‘humanity’, ‘truth’, ...

Charlotte Hillenbrand  ·  3 May 2017

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The Chameleon Effect: Designing products that users can relate to

You’ve probably experienced this: Listening to someone who has a different accent than you, maybe when visiting another country or watching Goodfellas for ...

Spencer Wilton  ·  28 April 2017

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My top five product rules of thumb

One of the things I love about product is that it’s a discipline that’s still evolving—there’s a constant stream of new ideas on the best way to manage a p...

Joe Nixon  ·  27 April 2017

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Hackaball: Hardware Lessons

15 Lessons learned from the first 18 months in hardware manufacturing

Melissa Coleman  ·  26 April 2017

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Breaking bubbles and building skills

Now more than ever, as we create the next generation of products and services that are lasting longer, reaching wider and impacting more lives - we need to...

Adam Morris  ·  25 April 2017

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The evolution of client storytelling

This sounds like a grandioso claim but we’ve never lived in a more visual way than we do now. Apps like Instagram, Snapchat and Facebook have completely ch...

Alex Harding  ·  21 April 2017

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Moneyball: the art of winning at “IT procurement”

Moneyball by Michael Lewis, tells the story of the 2002 season of the Oakland A’s, an American professional baseball team based in Oakland California, and ...

Andrew Walker  ·  21 April 2017

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Practicing presentations: How to free yourself from your words to present like a rock star

When one thinks of momentous music venues, Wrexham Central Station doesn’t immediately spring to mind. Not that there’s anything particularly wrong with th...

Sam Small  ·  19 April 2017

Medium optimize


Pull the Andon lever — don't bother innovating for your customers without innovating the way you work

How often does the company you work for stop what it’s doing to improve the way it operates? In manufacturing, the Andon lever is a lever anyone can pull t...

Tom Harding  ·  12 April 2017

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The “cost” of diverse teams

Diverse teams produce better results. But no one said this is without a cost.

Ilya Poropudas  ·  11 April 2017

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Designing for long-term success with a mental health app

How do you encourage users to keep logging their meals, calories and mindful minutes when the real result only shows in the long term?

Kristof Goossens  ·  10 April 2017

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Three questions to ask yourself, before speaking to your users

It’s not enough to just tick the box of ‘talking to users’ and think that doing so will mean we magically end up at the right product. We need to think cri...

Fiona McLaren  ·  6 April 2017

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5 books that shaped our design thinking

There are hundreds of books out there that can tell you how to design great products (and thousands of articles listing them). We picked these books becaus...

Sam Small  ·  5 April 2017

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Four GIFs that introduce our new proposition at Made by Many

Four GIFs that introduce our new proposition at Made by Many

Tim Malbon  ·  5 April 2017

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How we built passwordless authentication with Auth0 and Elixir/Phoenix

Includes the Actual Code!

Sam Murray  ·  5 April 2017

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The Empathic Consultant

How we balance people, business and power in our work as product designers

Isaac Pinnock  ·  30 March 2017

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Fun with AWS Lambda, illustrated by cats

Recently, we got to experiment with AWS Lambda, which I’d heard a lot about but hadn’t used before. Having a concrete use case and getting hands-on with th...

Kat Lynch  ·  23 March 2017

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How to waste your customer’s time as well as your own

Quality customer research is the foundation to creating things people want to use — and potentially love to use. But it’s really easy to mess up this kind ...

Adam Morris  ·  22 March 2017