On Wednesday night I was talking to someone that works in innovation for local government. I wont go into too much detail about her position or the organisation she works for. She was asking about the way we work at Made by Many and we talked about the cross-over between lean practices in manufacturing, product design, Lean startups, innovation and UX. I was fairly surprised and dissappointed by what I heard.
I've been learning about trade-off curves recently and they seem pretty useful for learning and making decisions when designing products.
Do you make ‘things’? You probably do. So do we — things are brilliant.
Okay, you and I are a bit more sophisticated than that; we don’t call them things - not us - we know them as services, products, systems! We get the complexities of integrating platforms and prototyping user flows. The word ‘things’ doesn’t really cut it — these products can’t be dropped into an organisation as neat, self-contained packages. They have to be wired into the existing business or service. They are not islands, they are an extension of the organisation itself...
