Taking a leading exam board into the digital era
Trinity College London is a leading international exam board, specialising in the assessment of English language, drama and music. Trinity examine over 850,000 candidates a year in over 60 countries. In 2020, the pandemic accelerated Trinity’s plans to provide digital exams and the organisation turned to Made by Many to help them rapidly create new digital strategy and the new digital services and tools that candidates, teachers and exam centres around the world would need.
Made by Many worked with with Trinity to define and validate new digital exam experiences and journeys. We provided Trinity with a clear execution plan, user stories and recommended technology platforms. We also worked with the Trinity teams to embed customer-centricity, product thinking and agile ways of working.
Evaluating Trinity's exam processes
We mapped key user journeys and analysed the current exam system, its goals, process and frictions. Trinity’s employees shared their ideas, frustrations and feedback they hear from customers. Their insights and feedback enriched our understanding of the situation.
Perspectives from Teachers and Students
Working with teachers and students, we probed whole end-to-end experiences of selecting, preparing for, booking and taking exams, and receiving the results and certificates.
Blueprinting the user experience
We tested our findings to ensure they were relevant across markets and subjects, in order to future-proof Trinity's examination framework. We then designed comprehensive service blueprints, detailing the journey and integrating actionable user stories for development. We defined 3-year strategic roadmap, delineating short, medium, and long-term actions for Trinity's evolution.
Working hand-in-hand with Trinity’s technology team
Working alongside the tech team, we shaped the system's architecture and identified optimal off-the-shelf solutions for implementation.
Guiding C-Suite Stakeholders
We worked closely with C-suite stakeholders throughout, explaining at every stage how our approach would would meet their objectives, and why it would be more successful than the dismal work carried out by a previous consulting partner.
Project Impact
20 weeks
to a fully validated, planned and scoped solution
20 weeks
to a fully validated, planned and scoped solution
45
technology providers reviewed to make informed recommendations on the best software for the job
45
technology providers reviewed to make informed recommendations on the best software for the job
"Working with Made by Many has been such a catalyst for us - both in terms of the outputs themselves and the insights you’ve brought into new ways of working and thinking. I couldn’t be happier.”
Professor Michael Rofe
Group Director, Strategy
"Working with Made by Many has been such a catalyst for us - both in terms of the outputs themselves and the insights you’ve brought into new ways of working and thinking. I couldn’t be happier.”
Professor Michael Rofe
Group Director, Strategy
Images © 2023 Trinity College London, Made by Many & Unsplash. All Rights Reserved
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